Skip to main content

Schaller Subaru


34 Frontage Rd, Berlin, CT 06037 (map)
Today 9:00 AM - 8:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Shady sales tactics
Written by KA on 06/14/2019

Classic Sleazy car salesmen. Don’t buy a car from this dealer or their branch in Berlin. Classic bait and switch - I called about availability of a specific car I wanted to test drive. Because there was only a stock photo I asked the guy who answered the phone some questions about the car. He put me on hold and when he return he said “yes, I just checked the car, it has...(what I asked about)” I called back shortly after to make the test drive appointment for the same day. I called again when I was running late. They confirmed the car I was coming to drive and said “no problem. We’ll have it waiting for you outside”. When I got there the general sales manager greets me and took me inside. Introduced me to the guy who would take me for a ride. We get to a table to sign me in and suddenly the manager realizes “oh! That car JUST sold. They’re signing the paperwork now.” I could read him and immediately knew what was up. Blah blah blah... long story short. LIES. I asked to see the car. Suddenly he needs clarity on the car I made an appointment to see - after speaking with THREE people about that car. I tell him AGAIN. And he remembers that car has a blown transmission. Then, he wants to show me other cars. NO. I wouldn’t buy a car from this dealer if it was $1. The car with the blown transmission is still on their website - FIVE days later. (as of this writing - now 2 weeks and the car is still listed). I would not trust a car from them. New or used. How they do one thing, they do all things.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.