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Grand Kia


1950 W 104th Ave, Thorton, CO 80234 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Lied to by Salesman
Written by demoguy on 05/15/2011
updated 06/03/2025

I went into dealership to obtain Costco pricing for a KIA Soul. Salespeople were busy and while waiting looked a Forte 5 door. Salesman Greg took me for test drive. I liked the car but I was very tired and suffering from low blood sugar. Greg showed me Costco price (their invoice) and said he/they needed a completed credit app to give me out the door price. Why do dealers do this? A price is a price. I stated I was only there to obtain the Costco price so I could make an informative decision. But this Dealer, Grand Auto practices the age old deception of showing you a car price and payment but does not show interest rate. I have very good credit and should have qualified for the 1.9% KIA financing but the payment appeared to be high for the amount financed. Typical for some dealers is to get you to agree on a payment amount then back into the hidden numbers including interest rate. A shoddy practice at best. When I questioned the payment and interest rate they finally said after all I did qualify for the 1.9% interest. The payment dropped by about $40.00 month. Never accept a car deal without seeing the interest rate and make sure the interest rate you qualify for is not "bumped". Bumping interest rate will greatly increase your payment. This is the same thing bankers did to folks who bought houses before it was outlawed. The other thing I strongly object to is the $499.50 dealer add on for "additional profit" and paperwork. When you shop at Target is their a sign at the cash register stating they will tack on an additional amount for additional profit? No, they do not. As the whole negotiation thing continues I continue to tell salesperson I am extremely tired, but I finally agree on a price. I sign a contract and give a down payment of $1,500.00. I did not take delivery of car. The next day Greg calls and asks when I can pickup car. I tell him I rushed into to the deal and am not sure about taking delivery. I did ask about an upgraded Forte but Grand Auto did not have the car. Friday afternoon I went to dealership and apologized and said I did not want to take delivery. Greg called the other salesperson (the person who responded to Costco inquiry named "Samer") Samir said if I took delivery and drove car for a month and did not like it he would take car back without the $75.00/day penalty. He also asked me to think about the deal over the weekend and if on Monday I did not want the car he would cancel the deal no questions asked and would not give me a hard time. Samer also offered to make my payment for six weeks or reduce price. When I returned on Monday Samer refused to cancel the contract and said a deal is a deal. He claimed to not know that I had actually signed a contract. I have continued to refuse to accept delivery. I discussed issue with KIA Motors and KIA/Hyundai finance. KIA finance has not funded the car as it is not insured. The salespeople forgot to get my insurance info. My next item is to discuss with general manager or owner. I take responsibility for signing contract but did think the dealer would cancel deal as the car never left the dealer lot. I made the mistake of shopping for a car when tired and suffering from low blood sugar. My bad and I will not make this mistake again. I do not know how this will turn out but feel Grand Auto was dishonest in its sales practices. I will report back when this is resolved. Thank you for reading my review.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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