O'Meara Volkswagen of Thornton

<div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; white-space: normal;">At the end of 2015 I needed to trade in my old Jetta for a newer, more reliable car.&nbsp; I decided to go to O'Meara Volkswagen and, after upwards of 6 hours to complete the transaction, I drove home in my leased 2016 Tiguan.&nbsp; During the finance part of the deal, and after much deliberation, I was sold on a Wear Care package.&nbsp; It was explained to me that, for about $750, Volkswagen would repair up to 10 $1000 items.&nbsp; Examples were given like: if someone knocks my side mirror off or if the seats get torn.&nbsp; I knew that insurance would generally cover these issues, but I thought that the $750 would be worth it to avoid dealing with a deductible.</div><div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; white-space: normal;"><br></div><div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; white-space: normal;">Recently I moved to Indiana and tried to use the Wear Care to repair a scratch in the hood.&nbsp; No one knew what that coverage was, and, more importantly, there is absolutely no systemic record of it even existing.&nbsp; After many phone calls through many layers of the local Volkswagen crew, nothing came of it.</div><div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; white-space: normal;"><br></div><div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; white-space: normal;">That is when I started trying to get a hold of the folks at O'Meara.&nbsp; The process to get to talk with anyone was painstaking.&nbsp; Most people didn't answer their phone, and I was regularly put through to the wrong person, anyway.</div><div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; white-space: normal;"><br></div><div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; white-space: normal;">I originally talked with a guy in finance and a sales manager, both of whom gave me different stories of what the Wear Care was.&nbsp; Both offered to help in different ways, then never followed through.&nbsp; Finally, after 4 days of calling a half-dozen times a day, I talked with Adam in finance, who clarified that the Wear Care made it so that, if the car was damaged when I turned it back in at the end of the lease, I would not be charged for those damages.</div><div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; white-space: normal;"><br></div><div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; white-space: normal;">This is drastically different from the product that I was fraudulently sold, so I asked Adam to fully refund the money spent on the product.&nbsp; That was 4 days ago, and since then I have not been able to get anyone to answer my phone call.&nbsp; Fortunately, I am a teacher and have the time to persist in this matter during the summer.</div><div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; white-space: normal;"><br></div><div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; white-space: normal;">The sales and finance practices, as well as the customer serve, are some of the worst I have experienced.&nbsp; I was previously a loyal customer, but after this experience will never buy nor recommend Volkswagen again.&nbsp; After reading reviews on Yelp, Google, and other sites, it seems that I am far from alone in this opinion.&nbsp; I also noticed a trend of predominantly female customers who felt as if they were being taken advantage of.&nbsp; New O'Meara leadership please step up.</div>