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EchoPark Automotive Denver (Thornton)


500 E 104th Ave, Thornton, CO 80229 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (67) No (9)
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Dealership Sales Review

1 out of 5 starssales Rating
Dreadful swindle even if it is “advertised” cunning use of language
Written by PissedOff@FC on 02/02/2025

Be prepared to be told you have no choice but to accept their $699 protection package. It’s D&H just disguised and poorly packaged. So the gist -you can’t haggle -you can’t object to the mandatory package -you have to accept the vehicle as is regardless of condition. Sounds like the perfect arrangement if you’re a car dealership and not a customer. Our agent was pushy and couldn’t answer questions straight away Update February 2025: Be prepared to be told you have no choice but to accept their $699 protection package. It’s D&H just disguised and poorly packaged. So the gist -you can’t haggle -you can’t object to the mandatory package -you have to accept the vehicle as is regardless of condition. Sounds like the perfect arrangement if you’re a car dealership and not a customer. Our agent was pushy and couldn’t answer questions straight away and acted so arrogant. Essentially "take it or leave it, we know we're screwing you over and could give a crap, so take it or don't but we're here to rip you off even though our fine print says the $699 isn't actually mandatory it's a dealership choice". And what's worse is they aren't even interested in trying to be fair or reasonable or honorable. Put a sign at the front desk that says "everyone will be charged $699 on top of the price of the vehicle (and we have decided a value on and are not open to negotiate)" I suggest you look at BBB there are countless reviews of exactly the same complaints. Read them, be informed!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Elizabeth Hernandez on 02/04/2025
Dealer Response
Thank you for bringing this to our attention. We apologize for the experience you had with our experience guide, and we will address this issue immediately. Our goal is to provide excellent customer service, and we welcome any feedback to improve our services. We apologize for any inconvenience or mis understanding with the permaplate warranty.
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