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Pueblo Toyota


2220 US 50 W, Pueblo, CO 81008 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Take your business elsewhere
Written by Tundra57 on 01/27/2016

I purchased a used Toyota Tundra from Pueblo Toyota in early Jan 2016. The Internet price was low enough for me to make the trip from Denver. The dealer installed a new set of tires before showing the truck and advertised it as such. We settled on a price that was only $500 less than their advertised price. I paid cash yet somehow the paperwork still took hours. I found out the day after taking possession that they installed the wrong size tires. I promptly notified them the next business day of their error thinking it was an honest mistake and it would be no big deal to swap out the tires. After countless attempts and discussions with the salesman and the customer relations manager the dealership flat out refused to replace the tires or try and make any attempt towards a resolution. Let me be clear that the truck had stock wheels and the tire size is not one of the alternative sizes. I called Toyota National Customer Relations and they contacted the dealer requesting the dealer work with me to replace the tires with the recommended size. Pueblo Toyota never called back. This is a Toyota dealership that doesn't know their product line, or knowingly installed the incorrect size and certainly doesn't care about their customers after the deal is done. Furthermore, they ignored Toyota Motors. Let me repeat that because I feel it needs repeating; they refused to listen to the company they represent. Toyota Motors unfortunately said they could not help me if the dealership refused. If you are in the market for a new car I would highly advise you steer clear of Pueblo Toyota and take your business anywhere else because if you have any issues with your car you're going to regret dealing with terrible customer service.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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