AutoNation Buick GMC Park Meadows
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Dealership Service Review
service Rating
Horrible customer service
Written byon 02/18/2014
updated 06/08/2025
We took our SUV in on Thursday night so they could look at it first thing Friday morning. We had to call Friday afternoon to see what was going on and they were just looking at it. They did call and let us know what it needed. We authorized it to be fixed. At 6:30 that night I called and left a message for the service agent to let us know if it was done. We heard nothing. Saturday at noon I called again and they said it was done at 5 the night before (which really inconvenienced our family). When we went to pick it up, they hadn't even bothered to wash it and said it would take another 10 minutes to get it washed. No apologies, no nothing. I have been a loyal GM customer for over 30 years and this is the worst service I have ever received.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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autonation on 02/21/2014
Dealer Response
Although we are disappointed your experience with us was a negative one, we do appreciate you bringing this to our attention. We strive to provide great customer service, especially to our loyal customers. If you're willing, we'd like to make things right however we can. Please call our General Manager directly at (720) 836-7074. We hope to hear from you soon.
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