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AutoNation Buick GMC Park Meadows


8101 Parkway Dr, Lone Tree, CO 80124 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (17) No (1)
Service Rating
Recommend:
Yes (25) No (5)
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Dealership Service Review

1 out of 5 starsservice Rating
The WORST service center
Written by MSS8077 on 09/04/2023

Stars based on the SERVICE CENTER not purchasing a car. Purchasing a car was good- no haggling prices which was nice. However, the service center is TERRIBLE. No communication at all, wasted my time, and didn't give me a rental until I had to get ugly about it (and that took 9 days after getting ahold of the manager- Brian). I had the 90 day/4,000 mile warranty on a used car. Made an appointment the week after getting the car. The A/C and 4 wheel drive was having issues....all obviously missed in their pointless pre-inspection before selling. I had to wait a few weeks to get the vehicle in to get looked at. Once we dropped it off the vehicle sat for five full days before being sent to the KIA service center (it is a KIA vehicle). I could have saved a week and dropped it off there myself. KIA was way more responsive and easier to work with. Overall the process took three weeks to ge the car back. I asked for my three weeks back on the warranty, since it shouldn't have taken that long), and was denied. Do yourself a favor and avoid the service center at all costs!!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Nancy Gorge on 09/06/2023
Dealer Response
Hi, we are deeply disappointed by your experience at Autonation Buick GMC Park Meadows. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6093 to discuss what we can do to help.
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