AutoNation Buick GMC Park Meadows
Dealership Service Review
The call was to arrange for my appointment at the Lone Tree GMC dealer a month before the appointment. Upon arrival, no appointment had been reserved for the 30k mileage service at the Lone Tree dealership. When arranging my appointment I asked for a price to budget accordingly. The quote was $1,000, I budgeted $1,200 only to arrive and was told $1,900 for everything. Poor customer service on the part of the call center. This is the second I have received the wrong information from the call center. The call center is poorly trained, poorly knowledgeable on how to assist customers properly. The gentleman helping the day of arrival was more than accommodating to get my GMC Terrain in for servicing and provide a loaner car. I had made appointments in the area to attend while my automobile was being serviced. I live a two hour drive from Loan Tree area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes