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AutoNation Dodge Ram Broadway


5600 S Broadway, Littleton, CO 80121 (map)
Today 7:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (6) No (2)
Service Rating
Recommend:
Yes (14) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Worst Experience I've ever had purchasing a car
Written by AutoNaFRAUD on 08/19/2023

I purchased two certified, used trucks for a total of ~$100k. During my sales experience, both my sales person (and I think) the finance person were let go. I paid for both trucks, and then the dealership told me the power steering pump on of the the trucks was broken and they needed to fix it. After serveral days of not hearing back, I called the dealership and was informed that the power steering pump they ordered arrived damaged and they needed to order a new one. Finally, two weeks after the truck was paid for, I was told the truck was available (I had to call, they never followed up once), and my employee went to pick it up. When he arrived, the truck had a damaged windshield. Through this whole process, no one has reached out or been proactive. The sales manager repeatedly called me the wrong name. I'm in absolute shock at how horrible this experience was.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Gabi Porter on 08/22/2023
Dealer Response
Hi, it's upsetting to hear that your experience was anything but stellar. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (720) 842-7793 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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