AutoNation Dodge Ram Broadway
Dealership Sales Review
I purchased two certified, used trucks for a total of ~$100k. During my sales experience, both my sales person (and I think) the finance person were let go. I paid for both trucks, and then the dealership told me the power steering pump on of the the trucks was broken and they needed to fix it. After serveral days of not hearing back, I called the dealership and was informed that the power steering pump they ordered arrived damaged and they needed to order a new one. Finally, two weeks after the truck was paid for, I was told the truck was available (I had to call, they never followed up once), and my employee went to pick it up. When he arrived, the truck had a damaged windshield. Through this whole process, no one has reached out or been proactive. The sales manager repeatedly called me the wrong name. I'm in absolute shock at how horrible this experience was.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No