Mike Ward INFINITI

A few months ago, I was in the market for a new car. When I saw the price of a new Accord or Camry, I thought I would also look at more upscale cars such as the Nissan Maxima or Toyota Avalon that were 2-3 years old. I went to Mike Ward Infiniti to look at a used 2013 Avalon, and it had been sold. Tom Von Bank, my sales consultant, asked if I had considered an Infiniti, which I had not, because I did not know much about the car line. Tom suggested I take an Infiniti for a test drive, if I had the time. Tom told me about Mike Ward’s history, and the Infiniti cars. He was extremely knowledgeable and informative. Tom probably spent an hour and a half to two hours with me, knowing I was not looking at the Infiniti line. Tom suggested I take the “M” for a drive. Wow! Luxurious, fast, great handling and still comfortable. I went home and researched the Infiniti line. I have always admired the G35/37 sedans at the car shows, and decided I would test drive one of those before purchasing anything. The “M” was definitely a possibility. I identified 5 possible G37s online that I wanted to look at. A lovely dark blue G37 with grey interior was my #1 choice. When I arrived at the dealership, I again, found out that this car had just been sold. Only 3 of the 5 stock numbers I considered as possibilities were in the used lot! Had I arrived when they opened, I might be driving a blue G37, not the silver one I bought. This dealership is busy; it’s flooded with customers. If you see something you’re interested in, especially used, I suggest you get down there. Don’t arrive at 2 pm on Saturday, which is what I did. I work in fleet maintenance, and my responsibilities are for process and documentation improvement. As we were going through the buying process, I saw Mike Ward’s employees using checklists. I was an aircraft mechanic, and I love checklists. Checklists prevent mistakes from happening, and ensure consistency and quality. I would be willing to bet that Mike Ward has 97-99% of their transactions go through flawlessly. The quality of customer service that Mike Ward Infiniti provides is impeccable. I fell in love with the G37 in the first mile of driving it. I can't express how ecstatic I am with the G37. It’s just such a sweet car! I think Infiniti hit a perfect balance between sports car stiff while still having a compliant ride. Tom told me the G37 was more “athletic”. I believe that is a understated. I would consider it a 370Z with adult sized seats. It’s just incredible. More sports car than luxury car. Mike Ward Infiniti and Tom Von Bank provide a no-pressure sales environment. If you’re in the market for a premium car, I strongly recommend you at least investigate the Infiniti line. Mike Ward’s team provides exceptional service, and I would tell anyone I know to give them the opportunity to turn you into a customer.