Mike Ward INFINITI

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Mike Ward INFINITI
1800 Lucent Ct, Highlands Ranch, CO 80129 (map)
Today 9:00 AM - 8:00 PM
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(143)
Recommend:
Yes (0) No (1)
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Dealership Sales Review

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Unknowledgeable, rude and overpriced!!!
Written by Sean6361 on 04/26/2013
updated 07/14/2025

I inquired about a 2010 infinite EX35 price and was asked to give an offer of what I would be willing to buy this car for. I placed my bid just under the TMV of Edmunds and 2K over the dealer retail even after all the possible add-ons. My offer was not only neglected in an email but laughed at as if I was some uniformed buyer and they returned a price 6K over what Edmunds would recommend anyone buying this car for in outstanding condition. So I was a little surprised and returned an email with what the value of the car was and how I got to this value. In this response “Van” the sales associate wrote another very rude and condescending email back. To sum it up I should buy my car through Edmunds or Kelly blue book and not from them. I am fine with that. My suggestion would be find another dealership or at least find a better sales man than Van S.!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
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mwinfiniti1 on 05/24/2013
Dealer Response
Sean6361- I am very sorry to hear you had an unpleasant experience at our dealership. However, having reviewed your conversation with Van, it appears this vehicle was listed below the TMV on Edmunds. You claimed Edmunds calculated price on a 2010 EX35 AWD with navigation and premium package was $22,500. In actuality, the pricing should have been over $27,000 (which is what we were asking on our internet price last month). Of note, even this month, the Edmunds pricing on this unit is still $27,000+. Regardless, when Van replied letting you know that we already lowered the price on this unit from $31,995 to $27,000, and that he could not accept your offer, but could help you a little more on the price, you still didn't want to accept our offer. We would be happy to help you continue your search for a used Infiniti EX35 in your price point. Please feel free to contact us if there is anything we can help you with. -Mike Ward Infiniti
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