AutoNation Subaru West
Dealership Service Review
I went in for an oil change, which I had scheduled the earliest appointment in the day for. I still waited almost 2 hours for my car to be finished and when I went out to retrieve my car, it was making a high pitched squealing noise. I drove it for a mile to see if the noise would go away and it didn’t so I returned and was told “oh it’s because you had your engine cleaned, it’s just a belt.” They charged me for that engine cleaning btw and took my car back to the garage so I waited for another 15 minutes while they sprayed some silicone on the belt and then brought my car back telling me everything was fine. The next day when I was driving to work, the noise was worse than it’s ever been. I am now returning to have my car looked at for a third time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No