AutoNation Subaru West

(This is going to be a long one.) After debating buying a new car for seven years because of tight finances we finally made the decision to commit, and a family member recommended AutoNation Subaru West. We purchased a brand new Subaru Forester through this dealership in July, got a pretty good deal on the price and monthly payments, and thought everything was just fantastic. I even left them a ridiculously positive review with Subaru right after my buying experience. That is until we needed to get our registration paperwork from them for the new vehicle. For some reason our lease paperwork needed to be re-signed by us more than once because of their error, and we had to fight tooth and nail to receive our registration for the car over the span of months resulting in expensive late fees. We called this dealership numerous times, left multiple voicemails to different people in the financing department and our sales rep, and never received a single call back regarding our registration paperwork which we desperately needed. We had to go to the DMV and get our temp tags extended multiple times as much as we were legally allowed to do, while still receiving no calls back for months. Finally after we called the DMV to ask what we could do (since they actually answered our phone calls) the DMV told us that they had received the paperwork at the very last minute of September, although it was now October and we had not received anything in the mail that indicated that our registration was good to go before that month cut off. The dealership could have returned our messages and said "Hey we finally sent out your registration paperwork to the DMV!" By the time we received their little card in the mail that we needed to take to the DMV it was too late and it cost us a lot of money. In my voicemails to their financing department I specifically said that we would be receiving a late fee if they didn't get this taken care of and they would be responsible for that, but we received no reply to that either. We ended up having to pay over $100 in late fees on our already expensive vehicle registration because of this mix up and we are absolutely livid. Did they return any of our calls or offer to compensate us for this disaster? Of course not, they made it clear that after we purchased the vehicle we didn't matter anymore. The sales people are wonderful and treat the customers right, but be warned: Once you actually purchase the car you mean absolutely nothing to this dealership and will get screwed over because of pure negligence. We are telling all of our family and friends to avoid this dealership at all costs unless they too want to go through this very expensive nightmare that we did. I will be posting my stressful experience with them on every review site I can find so that someone else won't have to go through this headache. We love Subaru's but will not be buying through this dealer ever again. (Also a family member and a friend had a similar experience with this dealership involving late registration paperwork, which we only found out about after this whole thing happened.)