AutoNation Subaru West

Allen was a great, friendly sales rep and took the pain out of the buying process. He communicated with me via e-mail during my busy work schedule. My visit to Groove Subaru prior to AutoNation West was very disheartening and played right into the stereotypical role of a sales rep trying to take advantage of their prospective client. Allen never raised any doubt in my mind when negotiating. My only drawback was being led to a separate room with the door closed and a different sales rep to offer me extras such as extended warranties. This different rep was fast-talking, over-complimenting, and used terms like "It's only smarter if you do it this way", which shut me off from any offer he was providing, for better or worse. I would have given a more honest consideration if Allen had stayed through the entire process.