AutoNation Subaru West

My wife and I just bought two cars the same evening from Go Subaru West, a 2012 certified pre-owned Impreza and a new 2013 Impreza WRX. Frankly when it comes to overall car buying experiences, it's as good as it gets at Go Subaru West! While the entire team from financing to service to sales are top notch, the real gem was Dan C. our sales guy. Dan was about as friendly and comfortable to work with as your next door neighbor, and the low pressure, knowledgeable, and individualized approach that Dan takes with his customers made the experience of car buying a pleasurable as a Sunday drive in the mountains. My wife and I both test drove two cars (so four test rides total), and Dan was very patient with all our questions and needs. Taking test runs up I-70 West and the Mother Cabrini Shrine road is a blast! We had originally gone in to get my wife a new ride (I had planned at looking at picking up a Jeep to change it up for my new car) but after hanging out with Dan for an hour or so and checking out the lastest Subies, I never crossed the street and got the WRX for myself after my wife decided on the 2012 Impreza (I should point out this is Subaru three and four for us...there isn't a better car in the automotive industry for Colorado than Subaru). Everyone at Go Subaru West are pleasant and exhibit the very best customer service philosophies...during the buying experience we toured the whole facility while the paperwork was being drawn up, met the service department guys, scheduled our first maintenance appointments as well as some agreed upon touch ups to our new rides, talked about coming to 'new Subaru owners night,' and Dan went through all the points of our new cars - from getting our cell phones hooked up to the integral bluetooth to climate control to steering wheel adjustments to radio programming. Keep in mind that as this turned into a 'two-fer' purchase with me deciding to buy one after my wife did, we were there for a good 7 hours, and the team stayed open a good 1 1/2 hours past closing time to complete our purchases. Dan even let me head to the back lot on my own and wander around as the sun went down to pick out cars I wanted to test drive. The financing was easy and comfortable...they gave us some initial terms with different combinations of down/trade/years and we just let them know what we wanted for monthly payments and they made it happen - in fact the financing end of things probably took less time than our decision-making and test driving. As a great couple of examples of the over-the-top customer service, we had a couple of things that needed done to our cars after purchase - my wife's windshield was cracked and needed replacing so they arranged to have some glass guys show up at her office the next week and take care of the new windshield, and my car purchase finished up so late they didn't have time to pull it in and detail it. Since I had to drop the titles to our trade-ins (both Subaru's with well ovver 200K miles on them :) a couple of days later, Dan scheduled a full detail for my WRX that same day. On top of that, Dan suddenly walked in to the customer service lounge while I was waiting for the detail to finish on his day off, just to make sure they had taken care of me. We are in love with both our new Subarus., and the only problem we currently have is who gets to drive what every morning! If you're looking for a new Subaru...Go to the guys at Go Subaru West!