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AutoNation Subaru West


16351 W Colfax Ave, Golden, CO 80401 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (17) No (1)
Service Rating
Recommend:
Yes (4) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Would not recommend
Written by Lisa S on 04/29/2023

I bought a used car, that I was told had a 157 point inspection. It absolutely did not, I don't think anybody even looked at it. One of the headlights was out, which I didn't notice until the ride home at midnight because it took that long to finish paperwork. The android system in the vehicle was trashed, making it so I can't use the backup camera. It continually cycles through different modes, no way to stop it. They said they'd replace it, after a month of waiting for an appointment, the replacement they had was also faulty. The part is on back order, it's been 2 months since I bought the car and who knows when it'll be fixed. The service people are awesome, luckily, but the sales person never answered my calls or emails, he just handed the mess over to the service department. I do not recommend this location.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Barry Lewis on 05/04/2023
Dealer Response
Hi Lisa, thank you for bringing this matter to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (303) 578-6120 to discuss what we can do to help.
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