AutoNation Subaru West

My experience with AutoNation Subaru West was a week long nightmare. It started last Friday 6/05/2020. I reached out regarding about buying a new Forester and trading my current car in. I was sent a calendar appointment From Shannon Sandoval. I accidentally declined the appointment, and called to apologize and notify Shannon Sandoval I would be there. Once I arrived at AutoNation Subaru West I notified the front desk I was there to meet Shannon. The lady at the front desk asked me to wait. About fifteen minutes later I was greeted by Shayne who said Shannon was busy. Shayne asked what I was looking for and set me up with a test drive right away. Shayne also had a manager appraise my trade in while I was gone. Once I returned, I explained to Shayne what I could and could not afford, and asked about my trade in. I told Shayne I had an approval letter from Capital One and just needed to ride the right car. Shayne said he would be in touch and we would find what I wanted. Days went by and my calls and texts were not returned from Shayne. I never filled out a credit application with Shayne so I could not understand his unwillingness to help me. Was he judging me off the clothes I was wear or worse the color of my skin? On Thursday 6/11/2020 I again called AutoNation Subaru West to express my frustrations and still seek help with purchasing a new car. Why was I having to beg this dealership to purchase a car? Dennis Sharon apologized for my frustrations and offered to help me. I sent him over my offer letter from Capital One, and he said he would help me. We scheduled an appointment to have my trade in appraised again, because I never heard anything from Shayne, After speaking with Dennis Sharon I received text from Shayne demanding to know why I did not want to work with him. obviously because he ignored me for almost a week, however I did not respond. I arrived for my appoint and was met by Dennis Sharon with the car I was interested in and had reserved. I spoke with Dennis about my trade in, and the amount I needed for it. Dennis Sharon sent me on a test drive and was again going to have my trade in appraised. When I returned Dennis Sharon met me with an offer for my car and asked how my drive was. Their offer was $500 less than what I wanted, but I could make it work. I looked over the paperwork and noticed the car I was looking at was marked up $301 more than the sticker price. I asked Dennis Sharon why the price was higher, and he asked me to show him the sticker price. Dennis Sharon seen the sticker price and said he would go inside to investigate. I told Dennis if they corrected the price to the sticker price I would put the extra $200 with my down payment to resolve the left over $500 from my previous loan. Dennis Sharon returned and said it was a third party error and the increased price of the extra $301 was correct. I was shocked that Dennis Sharon was demanding the increased price instead of reducing it by $301 as the sticker stated. At this time I decided to walk away in disbelief. Today the sales manager called to apologize for his staff, and could not understand why I had three different sales agents. He asked what he could do to make it better? I simply asked for others customers to be treated equally. i chose to work with a different dealership and was not interested in anything he had to offer. I still cannot understand the reason for the terrible customer service I received, but I would not recommended this dealership to anyone.