Dellenbach Subaru

The purchasing experience was exactly what I was after: researched online for a few months; connected with internet sales and received a quote; transferred to the sales floor; 24-hour test drive; straight-forward negotiation; paperwork made easy; sold. They were a really good bunch of folks to work with. They accommodated my requests for test drives and quotes specific to various trim levels w/ options. Throughout the process, they never tried to "sell" me on a particular trim or option. Of course, I benefited by having a pretty good idea for what I was after and wasn't in a particular rush to make a purchase, but I have to say that John and Kevin gave me all the room I needed to make a decision. It's something I really appreciate: zero pushiness on the dealer's part. Perhaps they recognize that empowering the purchaser allows for a smoother transaction. They made an offer, I countered, they came back with another. Deal. No need to play hardball and spoil an excellent purchasing experience. In a transaction what matters is that you walk away feeling like you got a square deal. Here, that's how I felt when I drove off the lot.