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AutoNation Chrysler Jeep Arapahoe


9980 E Arapahoe Rd, Englewood, CO 80112 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (14) No (6)
Service Rating
Recommend:
Yes (58) No (10)
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Dealership Service Review

1 out of 5 starsservice Rating
DON'T WASTE YOUR TIME OR MONEY - THE ABSOLUTE WORST EXPERIENCE!
Written by SAVEYOURSELF on 11/08/2023

I won't bore you all with the details but please, unless you specifically have to visit this service department for warranty purposes, save yourself the stress and go elsewhere. The service department is a complete joke. Appointments don't mean a thing, they simply get you in the "queue" to wait weeks following your actual appointment. We received an estimate based on what the tech "thought the issues might be" and then were asked to pay a diagnostics fee by the service advisor after the tech specifically told us he was not able to diagnose the car yet. I asked to speak with a manager and our service advisor laughed and said the managers come in late, take 2 hour lunches and leave early. They are fraudulent, rude and could not care less about you or your vehicle. Seriously, save yourself.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Andrew Newton on 11/10/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (303) 900-0794 to discuss what we can do to help.
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