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AutoNation Chrysler Jeep Arapahoe


9980 E Arapahoe Rd, Englewood, CO 80112 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (14) No (6)
Service Rating
Recommend:
Yes (58) No (10)
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Dealership Service Review

1 out of 5 starsservice Rating
Diagnostics
Written by Marco M. on 08/11/2023

Great when making an appt. and coming in. Got 3x charged for diagnostics (1 per general concern) and nearly 4x for the services (in-comparison to a quote I received from another shop the week before). Lost trust in the department and wanted no services done at this point so I can take my vehicle elsewhere. They took off the 3x diagnostics charge and boiled it down to 1 at a cost of $220 (never been charged this much just to look at my car before). After all is said and done, they changed the oil and rotated my tires. I declined all work to be done once I asked about the original diagnostic charge of roughly $800 and yet I paid $600 for diagnostics and unapproved oil change with tire rotation. This is highway robbery and extortion at the very least. Based off my experience here I do not recommend this place to anyone. Left here losing over half $1000 for an oil change basically.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Ash Scott on 08/16/2023
Dealer Response
Hi Marco, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Jeep Arapahoe take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 900-0794 -- we hope to hear from you soon.
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