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AutoNation Chrysler Jeep Arapahoe


9980 E Arapahoe Rd, Englewood, CO 80112 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (14) No (6)
Service Rating
Recommend:
Yes (58) No (10)
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Dealership Service Review

1 out of 5 starsservice Rating
Air Conditioning Issues
Written by SeaMurf on 07/31/2023

I brought my 2015 Jeep Cherokee Trailhawk in to have the AC fixed. I tried recharging it myself with a $100 can and had no luck thinking there was a leak. I brought my Cherokee in to get the AC fixed telling them there was likely a leak. They did their inspection, exited any extra freon, put dye in the pipes/valves, and recharged the AC citing no leaks. $800ish later, I bring my Jeep back home and the AC seems to be working okay. The very next day I start it up and can hear the leak and the AC is again not working. I bring it back, they tell me it’s $2900 to fix it, and they will not cut the cost of the $800 I already paid for them to “fix” it stating it was because of something I said. I already got a new engine installed after having them service every oil change for 5-6 years. Seems odd no one found the metal flakes in my engine before my warranty was up! This Jeep and dealership has caused me so much headache lately and I will never recommend anyone ever get a Jeep because they are money pits

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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SeaMurf on 08/20/2023
I have called a few times and have not heard back. Calling the dealership and especially the service center is impossible. Their phone tree takes you to a voicemail no one checks or just keeps you in a never ending circle. Someone took down my name twice now and I haven’t had a callback.
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Nora Sutter on 08/04/2023
Dealer Response
Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (303) 900-0794 at your earliest convenience to discuss how we can turn this experience into a positive one.
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