AutoNation Chrysler Jeep Arapahoe
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Dealership Service Review
service Rating
a day late and a dollar short
Written byon 02/16/2023
I had an early morning appointment for an oil change and some minor warranty work. I left my Jeep there for the day and got a ride to work. At 3pm, I called the service department and it sounded like they hadn't started any work yet, and they couldn't commit to having the work done by 4:30pm. They did call around 4:30pm to say the work was finished and I was able to pick the car up that evening. A couple days later, I noticed that the oil was leaking where I parked. I crawled underneath and tightened the oil drain plug to resolve the issue myself. This is not good service for a $300 (diesel) oil change.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Savy Robinson on 02/17/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Chrysler Jeep Arapahoe. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 900-0794. We hope to hear from you.
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