AutoNation Chrysler Jeep Arapahoe

My sig other and her daughter took her Wrangler in with a check engine light. We suspected a fuel cap issue, and they wrote that down. They had the vehicle a week before they ran a simple diagostic on it then all they could tell us was they were troubleshooting an electrical problem. They said it could be up to another week before they found the issue. No one checked the gas cap or could provide diagnostic codes for the light. We were fed up and I was out of town so we said don't do anything and we would pick it up when I got back. When I went in, the vehicle was in the same spot where we left it and they could not produce a diagnostic report. No technicians were not available to tell us what they were troubleshooting or what they found. I asked them to do a diagnostic check and as we suspected it was fuel related. I drove the Jeep home, uncrewed the gas cap and reseated it. Light went out. All is good. Took me five minutes to fix the issue once i got home. I have a hard time believing a competent shop wouldn't check the diagnostic report on the light, ignore the concern about a simple gas cap fix, spend their time chasing an electrical issue without a diagnostic report identifying an electrical problem. We called the General Manager after we got home, but he waived it off as no big deal and said he would give us his cell # and personally be available in the future when we come in next time. No apology, just excuses. We don't need the cell #, we won't be going back. I get how busy all auto shops are, but this experience was one of incompetence and dishonesty, not short staffing. I recommend you look elsewhere.