Mercedes-Benz Of Denver
Dealership Sales Review
Purchasing a vehicle with Mercedes Benz Denver CO has been the WORST experience of my life. I flew to Denver to look at and purchase a car. Before I left, Nikko told me that my car would be picked up / ship to me the next day. Unfortunately he fell ill and I was forced to work with Griffin. Took me on the car ride. I completed the paperwork and he promised a shipment the following day. Then it was the next day by noon then tMonday at the latest. I contacted the shipping company and they said they never gave anyone at Mercedes the shipment dates they gave me. Mercedes is blaming the shippers, yet still giving me false dates for delivery. Also, they had zero problem cashing my check the day I purchased my car and now they are not delivering it!!! The sales team, specifically Griffin, has the worst communication, he lied about the shipment being scheduled, backtracked and blamed the company for not having drivers after he had told me it was already scheduled, blamed subcontractors for lack of their follow up. I asked to speak to a manager and he gave me the name and never connected us even though he said he elevated my shipping issue to Emily (manager). I'm still waiting and it doesn't seem like it will ship. If you was to stay sane do not purchase a car from Mercedes Denver CO.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No