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Heuberger Subaru


1080 Motor City Dr, Colorado Springs, CO 80905 (map)
Today 8:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Shady sales practices
Written by PhotoLaw on 01/12/2017

I was convinced to lease a different car than I came in to see, because it had a great deal going. After talking to the sales person about that deal for a week I agreed to it. He ran my credit, resulting in a hit to my score, which was expected, but then he called to tell me the deal I had agreed to hadn't been available for five days, and what was available was more expensive. Since then the sales manager and GM have given me different stories. One promises to give me a better deal on another car, though the original is not available, and the other rescinds that promise and then implies that there is no proof that I was offered anything. I have also been in contact with other Subaru dealerships in the state, and been informed that the GM gave us false information about other dealerships having different lease specials in the state. They also refuse to respond to emails, so there is zero electronic trail of any of their false promises. I have tried to work with them, but it seems that every time I speak with anyone there I am given a different story. It's worth your time to make the drive and speak to other dealerships.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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photolaw on 01/14/2017
A sales manager has contacted me to rectify the situation. I am now satisfied with their honesty and transparency.
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