AutoNation Acura Colorado Springs

I took my car in due to a check transmission light. It was determined that a part needed to be replaced under warranty. While this was accomplished, and at no charge, there was a lack of communication throughout the process, and it was a MONTH before I got my car back. They did give me a loaner, but there was no excuse for the communication issues. First of all I scheduled an appointment when the light came on - Todd requested that I wait until the following week to bring it in so that they would have a loaner available. When I arrived Todd was not there yet and the gentleman checking my car in said there was nothing indicating that I needed a loaner - fortunately there was a car available. I waited until the next day and when I had heard nothing I called. Todd stated that he had been unable to reach me because "both" numbers he had were answered by that same someone saying I had retired. Admittedly I had retired, but one of my numbers was my cell phone, which he did not call. I was told that the dealership needed info from Acura on replacing the parts under warranty so that the repair would be about two weeks. I heard nothing in two weeks, and after leaving several voice mails finally heard back from Todd, again stating that the needed info from Acura. The following week I got a phone call stating that my car would be ready the next week. On Thursday of that next week I called again and another person helped me out, after first asking me what portion of the repair I would be paying for - the answer is NONE. - apparently a $900 diagnostic fee was on my bill! I finally got my car back after a month and the service manager asked what he could do to fix my experience. I told him that at this point I just wanted my car and that there was no way to fix the lack of communication during my service experience.