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AutoNation Subaru Arapahoe


9955 E Arapahoe Rd, Centennial, CO 80112 (map)
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Sales Rating
Recommend:
Yes (23) No (1)
Service Rating
Recommend:
Yes (6) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Pretty Bad
Written by cruiserguy1 on 01/30/2015

I decided on the vehicle I wanted, a used FJ Cruiser. After looking online for the exact match including color, year etc. I found it at AutoNation Subaru in Centennial, CO. I sent an email and shortly thereafter a salesman called me. Without seeing the vehicle in person, only photos and the write-up I negotiated a price, and after he consulted the sales manager, we agreed upon the price. I told him I would be there in the morning as it's a two hour drive from my location. Upon arriving and test driving the Cruiser I was ready to do the deal, however, it was about $1000 more than what we had negotiated. How did that happen? Well apparently they forgot about a couple of things and decided to tack them on. I refused the deal as that is not what we agreed upon. After several trips for my salesman to the sales manager they acquiesced and gave me what I wanted. Here comes the good part, I had to then talk to the finance guy. What a piece of work he is! First he tried to sell me every add on that one could imagine. I refused them all and he was visibly upset. Secondly he had an arrogance about him that he was superior to everyone and he didn't like it that I came in there with very low financing from USAA. How dare me for not taking their 10% + financing! Lastly, he jacked up the paperwork for my title and registration. Being in the military I have all of my vehicles registered in Texas and he just couldn't understand the concept that I live in one state and have my cars registered in another. (Since he's from the Ukraine I guess he just doesn't get the American way of life). Today in the mail I received all the paperwork from the dealership for my title and registration after the finance guy had told me they would send it straight to Texas and get my plates issued. It's been thirty days since I purchased the vehicle and now I'm in a time crunch to get it registered! Wow! Total incompetence! Will I purchase from them again? Absolutely not! As an Air Force officer I'll also recommend to my troops to steer clear of AutoNation.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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