AutoNation Dodge Ram Arapahoe

I have the wheel and tire coverage package from this dealership in my warranty. I recently drove over a large screw and had a slow leak (go flat in about 6 hours). I noticed this after I got off work, and my tire was flat in the parking lot. I drove down the street on 22psi to the gas station and paid $1.75 for air. I drove home, called Dodge to set up an appt to come in and take care of this problem. 2 weeks was the closest appt they had. I had to take it. After a few days of airing up my tire daily, I called SEVEAL times to move my appt up, but they never answered the phone...EVER!! I am SO LUCKY to have an air compressor in my garage. For two weeks, before I left for work, I would start the compressor and air up my tire...and each day, I would drive home on 22psi (12 miles). When I finally got to the dealership for my scheduled appt, the service technician didn't listen to my instructions (that were also on my appt paperwork), and called 5 minutes later to ask which tire, and what type of leak? They had my truck for 4 hours to repair my tire and update my recalled radio software. As my truck was done, they get excited to see you go, but caring about you and your problem with the vehicle in the beginning is important. Probably more important than anything. They need to take some advice from Alex in sales. He is that dealership's saving grace.