AutoNation Dodge Ram Arapahoe

I had a poor customer service experience with this dealer’s service department. It started with poor communication (was never able to get anyone from the Service Dept. to answer the phone, always had to leave multiple messages to get a single call back, and left a message for the Service Dept. manager that still has not been returned, etc.). I have little confidence anything was actually done, or done correctly. I finally gave up and called Tuesday afternoon and had to leave another message indicating I was just going to come pick up my truck and take it somewhere else. I did get a call back about an hour after that only to be told the tech had just looked at the vehicle and could not reproduce the issue that was my primary concern, but were able to repair one of two recall items I had called attention to. I had also requested an oil change. The service contact initially didn’t know if the oil change was done or not, but then said he thought it had been done. When I expressed my frustration, he once again acted as though I was keeping him from something more important. My issues are less about the fact that they couldn’t complete the repairs in the two days they had the vehicle, and more about the fact that they don’t answer their phones, they don’t return calls, and in general gave me the impression they could not care less about my customer satisfaction. If anything, they acted as though I was imposing on them by not having an appointment when I dropped my vehicle off the previous Sunday at their night drop location. I would normally have scheduled the service appointment in advance, but did not have the option in this instance. The primary problem I was trying to have addressed occurred the Saturday night before I dropped the vehicle off, and their service department was closed. I chose to drop it off at the night drop that Sunday night, because I was leaving town that following Wednesday and needed to know if would need to rent a car if they were going to need to keep my vehicle. I explained all of this in the messages I had to keep leaving, but it didn’t seem to matter to them. Bottom line, I won’t be going back and definitely would not recommend them. I’ll probably have to drive twice as far to find another Dodge dealer, but I’ll happily do that before I will encourage, tolerate, or pay for bad customer service at this dealer. And, I still don’t really know whether any of my service issues were really addressed, or not. I gave them a 1 out 5 stars, but only because this site won’t allow “no stars” as a rating option. One last note, I checked some other reviews for this dealer after this experience. I was surprised to see that there were several positive reviews. This initially made me wonder if my situation was unique. Upon drilling down on those positive reviews, I found they were all about their purchase experience. It would seem the sales team does a great job, and their customer were very happy as a result. However, when I drilled down on the more negative reviews, all of them were in regards to poor experience with their Service Dept. Might be a good place to buy a car if you’re not planning on having it serviced there.