AutoNation Dodge Ram Arapahoe
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Dealership Service Review
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Horrible Repair Experience
Written byon 11/02/2023
I took my car in for a new alternator. In addition, I was told that I needed new suspension parts and after taking three weeks to get this work approved through Dodge's warranty department, I finally got my car back. Unfortunately, the technicians failed to notice the cracked brake calipers during inspection requiring over $1,000 worth of emergency brake repairs to be done. The technician claimed my brakes were "good" when clearly they were not. These guys did a horrible job and you would be better served having someone else work on your car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Andrew Newton on 11/05/2023
Dealer Response
Hi Christopher, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (303) 578-6107 to discuss what we can do to help.
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