AutoNation Dodge Ram Arapahoe
Dealership Sales Review
This definitely wasn't one of my best car buying experiences. At the dealership, we waited quite a long time to see finance (even though we saw the finance guy chatting with other employees), and when we got into finance, the contract signing was incredibly pushy and rushed. I wasn't really given time to glance through the documents, much less comprehend them. Earlier in the process, I asked the sales rep if there was a cooling off period or any kind of exchange if we took the truck with the problems it had and changed our mind, and he said no. He didn't mention at all your 5 day 250 mile policy, and we didn't find out about it until day 6. Now, we've had the truck for 21 days, and the things the dealership said you would fix haven't been fixed still, and we're starting to get frustrated. For example, the windshield was cracked and we were told someone would come to our home to fix it. After almost two weeks, someone came, and brought the wrong windshield. They said they would contact us to reschedule but no one did. When we called to find out what was holding this up, they then sent us to Autonation glass, who broke the new windshield while installing it. We have no ETA on when the new one will come in. We were told the tire sensor that is broken would "self repair" when the windshield was fixed, so we've had one tire sensor that hasn't worked since we bought the truck. Not a good start after a $50K purchase. At this point, we wonder if we've made a mistake in working with AutoNation Dodge Arapahoe.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No