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AutoNation Dodge Ram Arapahoe


10743 E Arapahoe Rd, Centennial, CO 80112 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (14) No (3)
Service Rating
Recommend:
Yes (33) No (3)
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Dealership Sales Review

1 out of 5 starssales Rating
Salesperson lied and pressured to make sale
Written by PurpleCat on 08/11/2024

Their salesperson Jade lied to me multiple times through the sale of my vehicle, which I ended up returning. I paid 25% down on a used vehicle, and was told by the other rep that helped me that they would service the car, fix the windshield, and fill it up with gas, then I could pick it up and pay the rest cash. He congratulated me and even handed me the spare key. I live about 60 miles away. Thus was on a Saturday. On Tuesday I get a call from service saying they're going to fix my windshield Thursday morning, so I can pick up the car after work. I agreed. That same day, Jade calls me and says I need to pick up the car by the end of the day Wednesday (which is the 31st) or they're going to sell the car to someone else! Honestly at this point I should have listened to my husband who said something wasn't right, but I really wanted the car. She promised that I could schedule the windshield repair later, and they would even come to my home and repair it through a third party. We went and picked up th3 car. Even paying cash, the wait took a while. When we get in the car, the gas is only half full, and the check engine light is on. Jade took the car back and said the check engine light was just on because the gas cap was loose from when they filled it. Driving home, the A/C blew hot the whole time and it seemed the car was overheating. We took it to get looked at by the AutoNation in our town, and they said it needed a new head gasket, among other things, about $10k for repairs. Luckily we found this out within the 5-day return period and took the car back. You could tell Jade was a guilty [non-permissible content removed] because she didn't say hi to us when we walked back in, or the whole time we were waiting to return it. Then I took an Uber home, which because I live so far was like $100. I would never recommend this dealership to any of my friends and family because they're deceptive and don't care about accountability. Oh yeah, and the windshield? They called me Thursday asking if I took the car. I told them what happened and they were mad for me. They said that Jade knew the repair was scheduled, and still pressured me into the sale to get it on the books by the end of the month. And they don't travel to where I live to do the repairs, so I would have needed to drive back to where they were, 60 miles away, on a different day to get it returned. Absolutely disgusted by my experience here.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Heath Knoll on 08/14/2024
Dealer Response
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (303) 578-6107 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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