Johnson Auto Plaza
Dealership Service Review
Purchased our car here in 2009 and was not happy. Recently we returned to have the car detailed. We had to bring to the staffs attention that the windshield, dash and visors were not clean. It was as though we were asking them to do something not included in a car detail. A few days later when it snowed, we could not find the window scrapers! We brought it to their attention at which point they quickly returned our two scrappers. But... they were not ours! 2 weeks later we are still waiting to get our scrappers back as promised by the staff. To top it all off, while searching for the window scrapers, we found the parts that the detail staff broke off during the detail. They conveniently hide them in one of the storage cubbies. Johnson Auto Plaza staff graciously offered to order and install the broken parts. 1 weeks later we are still waiting for the parts to arrive.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No