Johnson Auto Plaza
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Dealership Service Review
service Rating
awful experience
Written byon 10/13/2018
i brought my car in for a mandatory safety recall. they had set the expectation numerous times during initial scheduling and when i dropped the vehicle off that it would take 3 hours. i waited 5 hours and called. they told me they'd need another 2-3 hours. this would have been fine if they would have set proper expectations but because they didn't, i ended up having to call into work. they didn't ask much as apologize for keeping my car triple the time they quoted.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No