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INFINITI of Denver


2990 S Havana St, Aurora, CO 80014 (map)
Today closed
Sales Rating
Recommend:
Yes (5) No (0)
Service Rating
Recommend:
Yes (33) No (1)
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Dealership Service Review

3 out of 5 starsservice Rating
Service is Great but Car is Problematic
Written by calpez2000 on 03/02/2018

My service manager is fantastic but I have had continued problems with the car itself. The car was a Used / Certified Vehicle and I bought an extended warranty so I have not been financially hurt but the amount of time I have spent on the subject is becoming unacceptable. My feelings is that the certification process wasn't completed very well and the car was rushed to sell. Again, I appreciate all the help and timely communication but it has been frustrating having to deal with a tire pressure valve that wore out (5 visits), Issue with my roof rack and the rear door catching on the roof rack (2 visits), my front tires making a strange noise thus going to discount tire and them telling me it has do do with the Wheel. I took it to the already scheduled appointment I had for the roof rack and told them there is an issue with the front wheels and it resulted in replacing a major replacement of the front axil and bearings on the wheels. Had car back for 1 week and the rear differential ceased on the highway (while driving 65 miles an hour) and it felt the car exploded. Had car towed to dealership and it was fixed quickly and the technician test drove it and the service manager took it home for evening. I trust that the problem is fixed and have faith in their work. I hope my trip this weekend to the mountains will not be disrupted by more inconvenience on a car issue.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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