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Dealership Service Review
service Rating
Poor communication
Written by 07/11/2023
onDigital communication of services was not backed up by personnel. I was unable to contact the dealership before work was completed. All calls were directed to an off site facility that had zero contact with the actual dealership where I had left my car. Very friendly people but the lack of communication led to me paying for services I didn’t need. I will not be returning here and definitely recommend finding a different dealership for regular maintenance.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes