Hello Subaru of Valencia
Dealership Service Review
We have 3 Subarus in our extended family and I have been driving and having cars serviced in California for over 50 years... but the service at Hello Subaru over these last 2 weeks has been the most impressive I have ever experienced. Driving our 124k mile Forestor up highway 5 from LA the dashboard lit up red with 7 warning lights from transmission oil temp to disabled abs. We pulled off to side streets, searched for a Dealership and pulled into Hello Subaru. The service and lounge area was the cleanest and best laid out I have ever seen. It was like a hotel lobby. Most importantly the service people were very approachable, knowledgeable about what might have given out on the car, and genuinely concerned. Ingrid was absolutely fantastic. They put the car up and verified the transmission problem and researched special circumstance powertrain warranties in less than an hour. The issue required keeping the car for 8-9 days but they provided a car with unlimited mileage for free except for gas and found a service extension with Subaru making the service free. My wife and I got 2 waters and some chips from the free kitchen, loaded up the loaner, and were on our way. Hile you never want to have something like this happen, the whole experience with this Dealer and the Service staff was top notch.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes