AutoNation Ford Valencia
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They made it right!
Written byon 01/11/2024
I took my car in for an oil change, and they found an oil leak. I took it back for the oil leak and they repaired it, fortunately it was still under warranty. When I picked up my car, I heard a sound that wasn’t there before the repair. Since it was the weekend of New Year’s, Eric took care of me. He rented a car with enterprise for me. When I spoke with Sam the service manager, he reassured me that they would call Ford hotline and figure out the sound. Within a few hours, Sam called me back and explained that the noise was normal in some turbo charge engines, phew what a relief! Thanks for taking care of your customers Auto Nation Ford and in Valencia!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Heath Knoll on 01/14/2024
Dealer Response
Hi, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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