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AutoNation Ford Valencia


23920 Creekside Rd, Valencia, CA 91355 (map)
Today 10:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (14) No (1)
Service Rating
Recommend:
Yes (27) No (4)
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Dealership Service Review

5 out of 5 starsservice Rating
Above and Beyond
Written by Raúl Velasco on 11/21/2023

I originally took my vehicle to GALPIN Ford for a service and diagnostic. They told me that the rattling and banging noise was coming from the catalytic converter but that my vehicle was drivable since I didn’t have the $2000 for a new cat. Thankfully I took my car to AutoNation Ford in Valencia because not only did they fix the noises, they found a broken lower transmission mount that was the source of all of my problems (banging, rattling, suspension and cv axle issue etc.) …. AutoNation took their time and were more worried about providing me with excellent quality and service than getting paid. They helped me look on their site for coupons and specials and saved me hundreds of dollars even when I was happy to pay full price for their excellent work. I was very impressed by both Eric and Morgan in Service and the mechanic that took his time and seems to have checked every single nut and bolt on my car. He literally found things that no one else has told me about.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Nancy Gorge on 11/23/2023
Dealer Response
Hi Raúl, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
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