AutoNation Ford Valencia

I have Mach E I got 2 online updates and it messed up the modem so I took it to the service dept explained everything thing to them and I was told it is a modem so I was asked to leave it there for couple of hours to check and make sure the part is to be ordered so it was there for 7 hours and called twice to get an ETA no one got back to me finally at 4 pm I went to the service department to see what happened with the car hoped that the car is fixed because it was there the whole day and they don’t need to order anything to find out that nothing was done and I need the modem and they will place an order I wasn’t happy at all with the service that was on Macau October 30 five days passed by no one called I called on Friday to find out on the order of the modem because on Monday I was told the part will be in in couple of days so I found out on Friday the part came in on Thursday and no one bothered to call me to schedule an appointment I had to schedule the appointment on Friday when I was finding out that the part is in that is after I was transferred between the part and service department few times I got pissed off and asked for a manager so I was schedule finally It wasn’t a pleasant experience nor professional one