AutoNation Ford Valencia
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Brought my 22 explorer in
Written byon 10/28/2023
I brought my explorer in as it was having transmission issues and is under warranty. They stated that nothing is wrong and had me pick it up. When I asked for the service report the service manager stated that she did not have it ready. I waited for 35 minutes and it still wasn't ready. I told her to just email it to me. It's been a week and I still have not received my report.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Shelly Rose on 11/01/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
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