AutoNation Ford Valencia

The live Facebook tour and no-haggle used car pricing were the positive aspects of purchasing a car from AutoNation Ford Valencia. Overall, purchasing the vehicle turned out to be a challenging experience. Communication was often delayed/limited, which slowed down the purchase process and the time it took to address issues that arose. I had to keep following up before and after the sale. We scheduled a pick up time and the sales manager told us he would have the car detailed the day before. When we arrived, the sales person said it still needed some finishing touches on the detailing. The finance person did not have the documents ready and they were not emailed to us in advance as requested. We waited an hour to get going on the paperwork, then spent another 45 minutes with the person trying to sell us extended warranties and service packages. After spending more than 2 hours at the dealership while the car was supposedly being detailed, we left for a long drive home. It turns out the car had not been detailed at all. It had food remnants, crumbs, pet hair, dirt etc just about everywhere, and some compartments had handfuls of wires stuck in them. There was even a dirty sock and personal medical product from the prior owners on the floor! We ended up having to take the car to an AutoNation closer to us to get it detailed and install another missing part. It took six hours altogether to get this accomplished as we had to take it in one day, get a car rental and drive back and forth and then pick it up, return the rental car, etc. another day. Afterwards, I had to keep asking for the CPO paperwork. I am overall happy with the vehicle, though would not purchase one from AutoNation Ford Valencia again.