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DCH Tustin Acura


9 Auto Center Dr, Tustin, CA 92782 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Great cars, questionable sales manager
Written by LucyPeanutd on 04/09/2016

We have leased one 2014 MDX and purchased three 2016 RDX cars, yes, THREE. We thoroughly enjoy working with Abe because he's professional and understands our needs. He asks good questions and is more interested in making sure we're comfortable and happy with our purchases. He is prompt to follow-up on our questions and is diligent in finding the model, configuration and color combinations we wanted. No pressure from him. He's a joy to work with. I pray for you if you have to deal with the manger, Steve Hahn. He DOES NOT care for the relationship, just the sale. So, be sure to get your quote from Costco and AAA. Depending on the model, one quote of the other is more favorable. Abe will do his best and all that is within his authority to get you the best deal. Ultimately, there's a manger involved. If it's Steve Hahn, pray. Case in point, the finance person (they're all pretty friendly and easy to work with) inadvertently charged us the $90+ transfer fee so that the owner of the serialized numbers etched on the windows (theft deterrent) will show you as the new owner of record. Honestly, it doesn't matter if it still shows DCH, point is, it doesn't show the thief who stole the car as owner of record. Anyway, instead of having the finance person redo the mess of paperwork, because after 7 hours of negotiating for two RDX cars that day, we were ready for dinner. Steve Hahn promised to make it right. Which meant he'd sell us the $60 sunshade at cost. Seriously?! More cost after their error? Seems petty that they couldn't just throw that in, but I guess it's about the sale, not the relationship. We'll be looking for another dealer for our next Acura this year. Unless we can avoid working with Steve. We sure will miss Abe though!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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