AutoNation INFINITI Tustin
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Dealership Service Review
service Rating
Simple Oil & Filter Service
Written byon 04/16/2023
Made an appointment for an oil change, filter and multi point inspection. I was going to wait for the service as I often do, but was informed it would take at least 2 and 1/2 hours. For an oil change! I was offered a ride home so took it. Three hours later I got a call and said my vehicle was ready. Arriving at the dealership about 20-30 minutes later there was no one at the service counter. Finally finding someone they told me the car was still being washed. I had to wait another 10-15 minutes for the car to be ready. I thought that receiving a call that the car was ready actually meant it was ready. Then I got into the car to drive home and many of my settings (seat, radio, etc.) were changed. From an oil change?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Theo Sanders on 04/19/2023
Dealer Response
Hi Irvine, thank you very much for sharing these comments. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5556 to discuss what we can do to help.
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