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AutoNation INFINITI Tustin


33 Auto Center Dr, Tustin, CA 92782 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (13) No (4)
Service Rating
Recommend:
Yes (15) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
BUYER BEWARE !
Written by Rick C24 on 02/20/2024

In over 50 years of buying and selling cars, this is the worst customer service I have ever experienced at a dealership. After purchasing a car in early January, I had a few items I wanted to discuss with the dealership. Over the next few weeks I left several messages with both the sales manager as well as the general manager and no one ever called me back. I then contacted AutoNation's corporate headquarters, and was assured someone would contact me within 24 to 48 hours. It has now been well over a month since I started this process and I haven't heard anything from either the dealership or AutoNation. WORST CUSTOMER SERVICE EVER. I would never do business again with AutoNation Infiniti Tustin.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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