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AutoNation INFINITI Tustin


33 Auto Center Dr, Tustin, CA 92782 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (13) No (4)
Service Rating
Recommend:
Yes (15) No (2)
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Dealership Sales Review

2 out of 5 starssales Rating
Waste of a Sunday and more.
Written by Anthony6ft4 on 11/18/2023

I saw this Ram 1500 they had on the lot. It was a nice truck. Thai my salesman ( very new ) Couldn't answer my questions. So another salesman came up . I explained this is the first truck I looked at and I wanted to shop around. He gets the salesmanager to come out ( Sarah?) She tells me she's the manager and proceeds to tell me they have another appointment looking at the same truck. This lie was laughable and you could see in her face she made it up. I do my homework that truck was on two different lots for over 90 days and they have an appointment 30 mins after I was looking at it.??? Not true. So I leave I look around and decided I would buy the Ram From Auto Nation knowing Sarah's tactics were shady. I get a pre approval, take In with me and leave with the truck. They call me Friday saying they couldn't get me approved and can I bring the truck back. Sure I can do that, could you guys provide an Uber to get me home. Antonio in finance tells me Sarah didn't approve an Uber to get me home when I drop the truck off. They must do over 10 million a year in gross sales, and didn't have the professional courtesy to spend $15 after letting you take the truck home only to ask you to return it a week later. They should be embarrassed. Sarah, and I'm guessing shes the Sales Manager if that's true should be ashamed for her conduct beginning to end

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Anthony6ft on 11/26/2023
These , guys display their lack of proffesional courtesy at every turn. The fact that every review is met with a standard bot reply shows their lack of interest in how their customers were treated or pleased with the horrible experience they had. The lie to sell, they tell you to bring the car back and don't refund your down payment. Warning Auto Nation Infiniti does not cure, will say anything to sell you a car, like telling there's another customer looking at the same car, when their vleary is not. If they can't get you finances they tell you to bring the car back and won't pay for a $16 Uber to get you home. Now they aren't returning the down payment as agreed.
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Anthony6ft4 on 11/25/2023
I received a response saying we apologize for your experience. If you need further assistance please call General Manager. Ive tried three times get sent to a voice mail or put on hold until I give up after 17 mins. Auto Nation took my down payment and then when they told me to bring the truck back said they couldn't refund back to my credit card right then. The finance manager said it would be 2 to 3 days. It's now been 10 days and no credit back. Seems like no matter who you talk to its out of their hands. I will say this Im not going away and will be posting my complaint on every platform available.
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Piper Yost on 11/21/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (714) 627-5556 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
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