AutoNation INFINITI Tustin
Dealership Sales Review
I saw this Ram 1500 they had on the lot. It was a nice truck. Thai my salesman ( very new ) Couldn't answer my questions. So another salesman came up . I explained this is the first truck I looked at and I wanted to shop around. He gets the salesmanager to come out ( Sarah?) She tells me she's the manager and proceeds to tell me they have another appointment looking at the same truck. This lie was laughable and you could see in her face she made it up. I do my homework that truck was on two different lots for over 90 days and they have an appointment 30 mins after I was looking at it.??? Not true. So I leave I look around and decided I would buy the Ram From Auto Nation knowing Sarah's tactics were shady. I get a pre approval, take In with me and leave with the truck. They call me Friday saying they couldn't get me approved and can I bring the truck back. Sure I can do that, could you guys provide an Uber to get me home. Antonio in finance tells me Sarah didn't approve an Uber to get me home when I drop the truck off. They must do over 10 million a year in gross sales, and didn't have the professional courtesy to spend $15 after letting you take the truck home only to ask you to return it a week later. They should be embarrassed. Sarah, and I'm guessing shes the Sales Manager if that's true should be ashamed for her conduct beginning to end
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No