AutoNation INFINITI Tustin

Prior to our purchase, we had a great experience. However, once we arrived at the dealership it went downhill. They had added items on the invoice that were not indicated online for the used vehicle we were purchasing. The sales manager said the items were already added and could not be taken off and that the online description was not accurate. My husband felt like this was a bait & switch tactic and got up to leave..... then they removed the item. Additionally, we purchased this vehicle at night and did not see some of the missing items until the next morning. I called, texted and emailed our sales guy asking about the damage with NO REPLY! I called to the dealership and asked to speak to the manager (that was listed on their website) and was told that manager hadn't worked at the dealership for several months. The guy who answered the phone was less than helpful and when I asked to speak to the sales manager, he conveniently disconnected the call. I called back and spoke to someone else who took my name/number to pass along to the current sales manager.... it's been over a week and I still have not received a call back. Since my purchase, I have received several emails from various people at the dealership congratulating me on the vehicle and to reach out if I had any questions. I responded to every email with no reply so I am left to assume that these emails are auto-generated and not sent with any sincerity at all. Now that they have my money, they couldn't care less about their level of customer service or lack of. I would not recommend this dealership to anyone as there are plenty of dealerships in Southern California to choose from and who would be grateful for a sale.