AutoNation Ford Tustin

Dealer did not markup msrp, BUT will try to tell you you must buy this and that because "it comes with the car". This was a custom order from the factory and no protection package or any other options were ordered, or on the window sticker. Sounds illegal to me, if not at the least unethical. Funny thing is, I would have bought at least one protection package if just asked instead of being forced to. Buying experience unpleasant as getting a sales contract with final sales price was like pulling teeth and took multiple requests. This was required by my lender so they could issue a check TO PAY THEM, but the sales manager didn't seem happy with the agreed upon price when the vehicle was ordered. Also, some other dubious actions like listing my ordered vehicle on their website for sale to the general public after it finally arrived at the dealership from the factory, but when asked about it they do not reply. They initially added protection "packages' to the sales contract without asking me to mark up the sales price. Then telling me I have 3 days to pay for and pickup the vehicle after it arrived at the dealership even though it arrived more than a week earlier than when they said it would. They knew I did not live in the local dealer area. I asked if it was a storage issue or a payment issue. They do not answer, but they do let me know they would not accept my wiring them the full purchase price. I believe they hoped I would not or could not complete the purchase so they could sell it to someone walking into the dealership at a huge dealer markup. This explains why when I ordered the vehicle the did not ask for a signature or a deposit even though I offered. This way the dealership is not legally obligated to sell to you. Sure, the buyer is not legally bound either, but I think the dealership just cares about being able to sell to anyone else at a markup. I believe they do this because custom orders from the factory do not count against their "normal" allotment of vehicles for sale from the factory. Be wary of 5 star reviews as they seem to offer customers free gas if they give a 5 star review. Ask someone you know who bought a car from them if this is true. Doesn't make the review system worth much with bought reviews, does it? Aside from covertly offering no dealer markup from window sticker msrp this is a typical dealership that is under no control from the factory. They made what should be a fun new car purchase into a stressful runaround to meet their sales schedule. I look forward to some day being able to see a car, see the price, pay the price, take car home. Maybe when Tesla prices really come down or Ford really gets their elevtrified vehicles business up and running.