DCH Honda of Temecula
Dealership Sales Review
I live in Long Beach and WISH I would have paid the fee to have the dealer send the car to the Long Beach location, rather than ever deal with anyone at the Temecula dealership again. I purchased a car on a Tuesday online around 10am, by 1130am I had received four calls and two emails from this dealership asking me to come sign paper work and pick up my new car. I explained multiple time that I had made an appointment online for a Saturday morning pickup. I am sure that the departments are not communication well but I continued receiving multiple calls a day for the rest of the week from Temecula to pick up my new car. Saturday morning I came to the dealership to pick up my car, I had to wait 45 minutes for the internet sales representative to come. he told me that he was at home when they called him to come in and help me. When he finally got there he picked me up in a car and drove me to a DIRT lot where my brand new Honda Fit was covered in dirt and didnt start. the battery was dead from it sitting in the lot for so long. So after harassing me to come in all week, they weren't really ready for me... This took an additional 3 hours. It was 230pm by the time i left the dealership. I had missed a lunch reservation with my family, also the coffee machine in the lobby was broken. It was seriously the worst car buying experience. I thought that by doing everything online I would save a ton of time. instead I just sat around an empty dealer and decided to leave bad reviews after they asked me not to. I asked why they didn't want me to leave a review and they said because it hurts their sales. I don't care about your sales. I care about the time I will never get back that I took off from work. Honda should be embarrassed to hire people who don't think about customer experience and only their online reviews.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes