DCH Honda of Temecula

Where to begin? Bought a 2016 Honda Civic on 3/1/2019, the next day it rained and I noticed one of the back corner windows was leaking water into the passenger area. Checked to make sure all the windows were rolled up, wiped away the water, but more water leaked in with more rain. Called DCH, they said to bring the car in. Did that and they couldn't find the problem or "replicate the leak" (we had pics and video documentation). At that point I knew I was done with the vehicle. Kept getting calls from sales people saying a manager would get back to me, finally had enough of the run around and drove down to handle things in person. This is where it gets fun...a sales manager named David came over and attacked my credibility and accused me of lying. When I showed him footage of the leak he asked me where I got the video from, it was clearly taken by my iphone. Maybe because I'm a female he thought he could discredit and bully me into keeping the car? I asked for the actual GM, instead David came back out with paperwork to return the car. So I admit I did use the F bomb when talking with him and I shouldn't have, but I was frustrated. However badgering, bullying, and intimidating a customer to the point of tears is unacceptable. The best part: DCH has a 3 day/300 mile total satisfaction guarantee, I didn't even need a reason to return the car. Basically David was trying to bully me into keeping the car until the next morning when it would be out of the return window, he said it was so a window guy could asses the problem. Yeah, he had ulterior motives and knew exactly what he was doing. Even though I did get a full refund this matter isn't resolved yet, I'm supposed to hear from the GM tomorrow. Hopefully someone will take responsibility for selling me a used car with issues and for David's intimidation attempts to turn it around on me. The way I was treated on the showroom floor is absolutely not ok. Shout out to the front desk, to Rick in services, and to Cody and Chris in sales who were all helpful and kind. I understand the salesmen may not have known about the issue, so I don't fault him. Thank you to Chris, after all the tears he asked if I was ok and if there was anything he could do to help. Bottom line: buyer beware of this dealer.